Shipping policy

1. Delivery Locations

We currently ship all across Pakistan, including major cities and selected remote areas. Delivery availability may vary for some rural or hard-to-reach locations.

2. Shipping Time

  • Order Processing Time: 1–2 working days

  • Delivery Time:

    • Major cities: 2–4 working days

    • Other areas: 3–7 working days

Delivery times may vary due to weather conditions, public holidays, strikes, or unforeseen courier delays.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on location and order size.

  • Free shipping may be offered on selected products or minimum order values (if applicable).

4. Cash on Delivery (COD)

  • Cash on Delivery (COD) is available in most cities across Pakistan.

  • Please ensure someone is available at the delivery address to receive and pay for the order.

5. Courier Services

We use reliable courier partners such as TCS, Leopards, Call Courier, M&P, or Pakistan Post to ensure safe and timely delivery.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS, WhatsApp, or email, allowing you to track your shipment.

7. Failed or Delayed Deliveries

  • If a delivery attempt fails due to incorrect address or unavailability, the courier may reattempt delivery.

  • Re-shipping costs (if any) will be borne by the customer.

8. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 24–48 hours of delivery with photos/videos as proof for assistance.

9. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. We are not liable for delays or losses caused by incorrect address details.

10. Policy Updates

This shipping policy may be updated at any time without prior notice. Changes will be posted on this page.